Shipping policy

Shipping Policy

At Prime Speedworks, we aim to get your performance parts delivered quickly and safely. Below you’ll find details on how we ship, expected timeframes, and what to do if something goes wrong.

1. Processing Times

  • Orders are usually processed and dispatched within 1–3 business days after payment is received.

  • Special-order or backorder items may take longer — we’ll contact you if there are any delays.

2. Shipping Within Australia

  • We ship Australia-wide using trusted courier and postal services.

  • Standard delivery time is typically 2–7 business days, depending on your location.

  • Express shipping may be available at checkout for faster delivery.

3. International Shipping

  • We offer international shipping to select countries.

  • Delivery times vary by destination and customs processing.

  • Customers are responsible for any import duties, taxes, or customs fees charged by their local government.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on weight, size, and destination.

  • Free shipping promotions may apply from time to time — see our website for details.

5. Tracking Your Order

  • Once your order is dispatched, you’ll receive a tracking number via email or SMS.

  • You can track your order online through the courier’s website.

6. Delays & Responsibility

  • We do our best to meet delivery estimates, but delays can happen due to courier issues, weather, or customs checks.

  • Once shipped, we are not responsible for delays outside our control.

7. Lost or Damaged Parcels

  • If your order arrives damaged, please contact us within 7 days with photos.

  • If your parcel is lost in transit, we’ll work with the courier to investigate and resolve the issue.

  • We may offer a replacement or refund depending on the outcome of the investigation.

8. Click & Collect (if offered)

  • Local pickup may be available from our warehouse/showroom.

  • We’ll contact you when your order is ready to collect.

9. Contact Us

For any shipping questions, please contact our support team:
📧 admin@prime-speedworks.com