Privacy policy

Privacy Policy

At Prime Speedworks, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your details when you visit our store or make a purchase.

1. Information We Collect

When you use our website, we may collect:

  • Personal information: name, email address, phone number, billing/shipping address, and payment details.

  • Order information: products purchased, order history, and customer service interactions.

  • Website information: IP address, browser type, device information, and how you interact with our store.

We only collect information necessary to process your order and improve our services.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Communicate with you about purchases, shipping, and customer support.

  • Send updates, promotions, and offers (only if you opt in).

  • Improve our website, services, and customer experience.

  • Comply with legal obligations.

3. Sharing Your Information

We do not sell or trade your personal information.
We may share your details with trusted third parties only when necessary, such as:

  • Payment providers (e.g. Shopify Payments, PayPal, Afterpay).

  • Shipping and courier companies.

  • IT and service providers who support our website.

  • Legal or regulatory bodies, if required by law.

4. Data Security

We take steps to keep your information safe, including:

  • Secure payment gateways (we never store full credit card details).

  • Encrypted connections (SSL certificates).

  • Restricted access to customer data.

5. Cookies & Online Tracking

Our website uses cookies to:

  • Improve site functionality and user experience.

  • Analyse website traffic and performance.

  • Remember your preferences and shopping cart.

You can disable cookies in your browser, but some features may not work as intended.

6. Marketing & Communications

  • You will only receive marketing emails or SMS if you opt in.

  • You can unsubscribe at any time using the link in our messages or by contacting us directly.

7. Accessing & Updating Your Information

Under the Privacy Act 1988, you have the right to request access to the personal information we hold about you and request corrections.
To do so, please contact us at: admin@prime-speedworks.com.

8. International Data Transfers

As we use Shopify and other third-party providers, your data may be stored or processed outside Australia. We ensure these providers have safeguards in place to protect your information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our website means you accept the updated terms.

10. Contact Us

If you have any questions or concerns about your privacy, please contact us:
📧 admin@prime-speedworks.com